Shipping Information

Byejack x Lovemark Diamond

Orange In Any Form Collection
This exclusive capsule collection is available for shipping within Hong Kong only.

DELIVERY

Lovemark Diamond ships Worldwide.
All International orders will be shipped using FedEx delivery service.

PLEASE NOTE : 

• All shipment does not deliver to P.O. Boxes, General Delivery and Poste Restante.

WHERE WE SHIP TO

We ship internationally to most of the countries, includes Australia, Austria, Brunei, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Luxembourg, Macau, Malaysia, Monaco, New Zealand, Netherlands, Norway, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United States, and United Kingdom. 

For details, please refer to the country list when you check out. If your country does not appear in the list, unfortunately we do not deliver to where you live at the moment. We are adding new delivery destinations all the times so please keep updated on our website.

ORDER TRACKING

Tracking numbers are provided for all international and local orders.

Once your order is dispatched, you will receive an email notification from us with the tracking number. Use the tracking number to check the delivery status via the FedEx or SF Express website.

SHIPPING COST 

All shipping costs (with administration fee included) will be calculated automatically according to the weight of the products during the check out procedures. Please check your order summary thoroughly before you complete the payment process.

We offer free shipping for orders over $500 USD.

DELIVERY TIMES

Orders will normally be processed within 5 business days once your payment is completed and approved.

* Delivery times are currently affected by Covid-19 disruptions, please allow for extra delivery time. 

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.

If you do not receive a tracking confirmation within 3-4 business days from the day you completed your payment, please kindly contact our customer service for more information.

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

SHIPPING ADDRESS AND FAILED DELIVERIES 

We can only change your shipping address in the case orders are still with us. For those already shipped, an additional fee (which we call it as “re-routing fee”) will be charged for the request. Please take this into consideration when selecting and filling in your shipping address for order.

For failed deliveries (courier is unable to reach customer due to the incorrect address provide by customer, failed attempts to reach customer at the location or customer refuse to pay duties), we are not responsible for the returned shipping cost. For re-shipped orders, the shipping costs are also payable by customers. If you refuse to receive the order and ask for a refund, the order amount will not be refunded in any circumstances.

IMPORT TAX AND DUTIES 

Customs duties, including Goods and Services Tax (GST), Value-added Tax (VAT), are not calculated in the price of the product.

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Lovemark Diamond. For further details of charges, please contact your local customs office.

In some occasions packages may be delayed due to custom clearance.

CUSTOM AND REGULATIONS 

Customers should check local postal regulations for restricted items, as Lovemark Diamond cannot be held liable for any items that are not accepted into the regarding country

RETURNS

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Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lovemarkdia.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lovemark.be

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Unit 806 & 807
8/F, Fu Hang Industrial Building
1 Hok Yuen Street East, Hung Hom
Kowloon, Hong Kong

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $300USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.